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What You Agree To When You Use ewallet918kiss

These terms set out the rules that apply to your account on ewallet918kiss — from how you fund it using Touch 'n Go eWallet, Boost or GrabPay, to how disputes are handled.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPay depositsAvailable where local law permitsLast reviewed by our team
ewallet918kiss What You Agree To When You Use ewallet918kiss
YOUR RIGHTS HERE

How We Handle Your Account and Your Data

ewallet918kiss keeps your account information and transaction history — including every Touch 'n Go eWallet, Boost and GrabPay deposit — stored securely and accessible only to authorised personnel. Here is what that means for you in practice.

Data Retention

We retain your account records for as long as your account is active and for the period required by applicable law. You may request a summary of held data via live chat or email.

Cookie Use

We use session cookies to keep your account logged in and preference cookies to remember your lobby settings. You can adjust cookie behaviour in your browser without losing access to your account.

Account Security

Each login is verified via a one-time code sent to your registered mobile number. If you suspect unauthorised access, contact live chat and we will freeze the account immediately pending review.

Requesting Changes

To update personal details — email address, phone number linked to your GrabPay or Boost wallet — submit a request through live chat with your registered account ID for verification.

REACH OUR TEAM

Contact Us About These Terms

Team online

Live Chat

The quickest path for term-related questions. Open the chat window from any page inside the lobby and our team responds directly — no ticket queue.

Email Support

For written records of a terms query — useful if you need to document a dispute or request a copy of your acceptance log. We reply with a reference number.

Account Help Centre

Common terms questions — account eligibility, payment rules for Boost or GrabPay, withdrawal conditions — are answered step-by-step in the Help Centre.

Common Questions About Our Terms

If you are based in Kuantan or anywhere else in Malaysia, these are the questions we hear most often about how our terms work in practice. Each answer covers the actual step or rule, not just a pointer to read further.

The core account terms apply equally regardless of which payment method you use. Specific processing notes — such as minimum transfer amounts or confirmation steps — are listed on the deposit page for each method.

Yes. We may suspend an account if we detect activity that breaches these terms — such as multiple accounts, fraudulent deposits or a chargeback raised without contacting support first. We notify you by email before taking that step where possible.

Contact live chat with your transaction reference and the date of the deposit or withdrawal. Our team checks the payment log — including Boost and DuitNow records — and responds with a resolution within the timeframe stated in our dispute policy.

We post the revised terms here and note the effective date. Logging into your account after that date constitutes acceptance. If you disagree with a change, you may close your account by contacting support before the effective date.

Access depends on local law in your jurisdiction. It is your responsibility to verify that using this platform is permitted where you are located. We do not make that determination on your behalf.

Send a deletion request via live chat or email, providing your account ID. We will confirm what data we hold, advise on any legal retention obligations, and process the deletion within the period set by applicable law.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.